FAQ

🇺🇸 US CHANDELIER - FREQUENTLY ASKED QUESTIONS (FAQ)

We have compiled answers to the most frequently asked questions to ensure a seamless and confident shopping experience for our valued customers.

💰 PRICING & VALUE GUARANTEE
 * Q: How is US Chandelier able to offer wholesale pricing directly to the public?
   * A: US Chandelier operates on a Direct-to-Consumer model. By designing our products ourselves and eliminating all middlemen, we effectively remove the significant costs associated with traditional retail. This allows us to pass maximum value to you, providing true wholesale pricing to everyone—retail customers and businesses alike.
 * Q: Do you offer different pricing tiers for retail stores or large volume buyers?
   * A: No. We believe in complete pricing transparency and fairness. All customers pay one low price that is extremely competitive and close to our production cost, ensuring the best possible deal for every buyer, every time.
 * Q: Are your prices negotiable?
   * A: Since our pricing model is based on minimal margins and already reflects the lowest possible wholesale rate, our listed prices are final and non-negotiable. This guarantees that all customers benefit from the same exceptional value.

💎 PRODUCT QUALITY & DESIGN
 * Q: What materials are your chandeliers made from?
   * A: We primarily specialize in premium crystal lighting. Our crystal is genuine, high-quality crystal containing 30% lead oxide to maximize brilliance, light refraction, and sparkle. We use durable metals to ensure the longevity of the fixtures.
 * Q: Are your designs original?
   * A: Yes. US Chandelier is our own exclusive, private brand. We locally design and develop our original shapes and styles right here in the US, featuring the latest and most innovative crystal cuts in the market.
 * Q: What styles of lighting do you offer?
   * A: We offer a vast selection of crystal-focused chandeliers. Our collections span across Classic designs, sophisticated Modern fixtures, and unique pieces that masterfully blend Modern and Classic elements into a single statement piece.

🛡️ ORDER FULFILLMENT & ASSURANCE
 * Q: What kind of quality control measures do you have in place?
   * A: Our commitment to quality is absolute. All chandeliers undergo a rigorous inspection and are tested electrically before shipment. Furthermore, we re-inspect the product upon delivery to confirm it is fully functional and in perfect condition before handing it over to you.
 * Q: How is my chandelier protected during transit?
   * A: We utilize the best possible packaging solutions to protect your investment. Most of our chandeliers are packaged in a system of two nested boxes with the highest degree of rigidity to ensure a safe and secure arrival.
 * Q: What is your typical shipping speed?
   * A: We maintain a large inventory ready for dispatch. Orders are typically processed and shipped for delivery on the next business day, and in many cases, we can accommodate same-day delivery preparation.
 * Q: Where do you ship?
   * A: We currently ship our chandeliers to any residential address within the United States and Canada.

🔧 WARRANTY & SUPPORT
 * Q: Do you offer replacement parts if something breaks later?
   * A: Yes. We understand that life happens. We carry an extensive stock of spare parts for most of our models and are committed to assisting our customers by providing the necessary components to maintain the beauty and functionality of their purchase.
 * Q: Where are the items shipped from?
   * A: While the designs are conceived in the US, to maintain our competitive factory-direct pricing, the goods are typically shipped from our logistics hub in Hong Kong.
 * Q: Do you assist with installation guidance?
   * A: (Add your specific answer here. Example: While we do not provide installation services, every chandelier comes with a detailed manual. Due to the complexity of the fixtures, we highly recommend consulting a certified electrician for safe and professional installation.)

↩️ RETURNS & EXCHANGE POLICY
 * Q: What is your return or exchange policy?
   * A: Due to our highly competitive pricing, which is set extremely close to the cost of production, we do not accept returns or exchanges. We encourage all customers to carefully review product details, measurements, and images before placing an order.
 * Q: What if I receive a damaged product?
   * A: In the highly unlikely